Terms and Conditions

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By booking and attending your appointment, you are agreeing to the terms and conditions below:

1. Please tell us if your dog is aggressive with people/other pets, we may need to use a muzzle if we deem necessary or put your dog on the 2 Groomer package which will incur an additional cost.

2. In accordance to the Animal Welfare Act, we will not spend more than 15 minutes de-matting. A matted coat may result in us having to clip the coat short all over - our priority here is comfort as matting can be painful for the dog and dangerous to remove. There is an extra

charge for matted dogs due to the extra time it takes and excess wear and tear to equipment.

3. For some dogs, grooming procedures can be stressful, and can expose hidden medical problems or aggravate a current one during or after the groom. Barking Mad will obtain immediate veterinary treatment for your dog should it be deemed necessary, and it is agreed that all expenses for Veterinary care will be covered by the owner upon signing this contract/agreement. If injury is caused due to a dog's behaviour, we are not liable for the expense of Veterinary care.

4. Barking Mad reserve the right to refuse/stop services at any time before or during the grooming process, this could be due (but not limited) to an aggressive/stressed dog, health concerns or finding fleas.

5. If we find fleas/parasites on your dog, you will be contacted and asked to collect them immediately. Grooming will cease at whichever point we are at in the groom, a fee may incur and we will need to reschedule to finish the groom.

6. We will not attempt to remove ticks ourselves. We believe it is a job best completed by a veterinarian.

7. Late collection may result in a fee of £15/hour as we do not have facilities to keep your dog longer than the appointment.

8. No shows or last minute cancellations (less than 24 hours notice) we will require 50% payment for the missed groom until we can rebook your appointment. 

9. If you are dissatisfied with your pet's groom please let us know within 48 hours and we will do our best to resolve it for you. Any complaints or adjustments after 48 hours will require another appointment and charge. We strive to meet customer expectations where possible and are more than happy to discuss your grooming preferences. 

10. Please ensure you are contactable at all times during your dog's groom.